Cert IV in Frontline Management - Sydney

Cert IV in Frontline Management by Distance Learning $1,390 - Completely Online Course

Corporate Training

If your organisation is interested in having this course delivered to a group of staff, please contact our head office to discuss face to face delivery options.

Who should Undertake this Qualification?

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles

• Coordinator
• Leading Hand
• Supervisor
• Team Leader

Pre-Requisites

For any student wishing to enrol into this course, they should have one of the following:

1. BSB31207 Certificate III Frontline Management or other relevant qualification/s

Work experience in a supervisory role but no formal qualification, such as:

• Accounts Clerk
• Customer Service Advisor
  
• Import/Export Clerk
  
• Office Administrator
  
• Student Services Officer

This course has 10 units of competency with assessments that must be completed to achieve competency.

Distance Learning (Online)

This method of course delivery allows participants to undertake the course at their own pace from any location (e.g. from home, work).

Distance learning can present a range of difficulties to learners and the following personal skills should be considered before enrolling into any distance learning course:

• Your ability to study from home without structured classroom sessions
  
• Your time management skills and commitment to self study/self motivation
  
• Your access to a computer and internet connection
  
• Your computer skills and ability to communicate with your course facilitator through an online forum
  
• Your language, literacy and numeracy skills to read, interpret course information and complete assessments

Once enrolled and payment received, learning materials are posted, you are provided with a login, password and web link via email for access to the online secure zone. The online training page will provide students with all the course instructions, course information, learning material, assessment tasks, templates, case scenarios and online support with facilitators.

This course can be completed over the period of 12 months. Approximately 2hrs/week should be allocated to study time.

Assessments

All participants are required to competently complete all assessments. The written evidence required may be submitted by using our online submission form, by email or post. This evidence will demonstrate the required knowledge and skills for Frontline Management in the workplace. 

You will require a computer, internet connection and possibly access to a printer.

Payments

If you are unable to make the full deposit payment for this qualification, contact us and we’ll discuss payment options with you. NOTE: When you have finished your training, no certificates are issued until the amount has been paid in full.

Payment Options

Iinitial payments only for NSW (Initial payments are non refundable) -

Cert IV Frontline Management Distance Learning - $500 initial payment only
Cert IV Frontline Management Distance Learning - $990 initial payment only
Cert IV Frontline Management RPL Application - $990 initial payment only
Cert IV Frontline Management Face to Face Classroom Session - $990 initial payment only

Distance Learning and RPL Application requires full payment at time of booking holistic interview with assessor. Face to face session requires full payment before commencement date.

Re-assessment fee - $80.00 per unit of competency (if not passed as competent)

Course Training - Cert IV in Frontline Management
Core units - Management		Electives
	BSBMGT401A Show leadership in the workplace	Electives are still being confirmed and will be posted at a later date.
	BSBMGT402A Implement operational plan		BSBCUS402A Address customer needs
Occupational Health and Safety			BSBINN301A Promote innovation in a team environment
	BSBOHS407A Monitor a safe workplace		BSBCMM401A Make a presentation
Workplace Effectiveness			BSBRSK401A Identify risk and apply risk management processes
	BSBWOR402A Promote team effectiveness		BSBWOR401A Establish effective workplace relationships

Competent or Not Yet Competent (NYC)

All assessments must be submitted prior to the 12 month period otherwise a Not Yet Competent mark will be issued. We recommend that you submit each unit as you complete it, therefore we can advise you of your progress rather than submitting it all at once.

If you receive a Not Yet Competent mark for any unit of competency, you will be given two weeks to resubmit the unit with the amendments made. If you receive another Not Yet Competent mark for that same unit, you will be required to pay the resubmission fee of $80 to have the unit marked again. To have your unit of competency marked again, you’ll need to email your assessor for further details on completing this.

Language, Literacy and Numeracy

Students who wish to enrol into this course will need to have the following language, literacy and numeracy skills as a minimum:

Literacy skills to

• Read and interpret relevant information
• Prepare required documentation for assessments

Language skills to

• Engage with the assessor and other students on the online forum
• Communicate electronically using accepted language and style
• Ensure what is being said is appropriate and clear

Technology skills, including

• In different media
• Keyboard skills
• Using relevant hardware and software
• Accessing information on the internet
• Identifying technical problems and being able to troubleshoot or know where to get required technical assistance

Student Support

Training Aid Australia aims to provide as much support to students as we can. Students are provided with support through many forms but the most beneficial is the online forum. The forum allows you to interact with other students, ask questions, gain feedback, compare notes, and also access all the course materials including the templates.

The other forms of support available include:

• Our administrative team for any payment or certificate processing enquiries
• Email support from our qualified assessors
• One on one face to face support with a qualified assessor
• One on one online (Skype) support with a qualified assessor
  *(please note this is an additional charge to the course enrolment fee. Please contact your assessor to discuss rates if interested in this type of support).

Recognition of Prior Learning

All students are offered the opportunity to apply for Recognition of Prior Learning (RPL) or Recognition of Current Competencies (RCC). RPL/RCC can result through previous formal training or a candidate claiming that he/she is competent because of life-time or work experience, or some other combination of work practice to meet the requirements of the course.

Students interested in RPL/RCC must contact the college prior to enrolment. Contact us to discuss RPL processes and determine if you should choose this learning pathway.

Certification

Once a competent mark is issued for all 10 units, you will be issued with a BSB40807 Certificate IV in Frontline Management certificate. This qualification is an Australian Qualification Framework accredited course and Nationally Recognised Training from the Business Services Training Package (2007 version 3).

Other Training Courses